The issue of unauthorized content being disabled due to HDCP has been resolved on Now TV.
Device Restarting Tips
Hardware Connection Troubleshooting
- Check the cable connections:
- Make sure all cables are properly plugged in and secure.
- Check for any damage or fraying on the cables.
- Restart your devices:
- Turn off your TV and Now TV box.
- Unplug them from the power source.
- Wait for 30 seconds.
- Plug them back in and turn them on.
- Check for updates:
- Check for any updates on your TV and Now TV box.
- If there is an update available, install it.
- Reset your devices:
- Reset your TV to its default settings.
- Reset your Now TV box to its default settings.
- Reconnect the devices and try to play the content again.
- Try a different HDMI cable:
- Use a different HDMI cable to connect your TV and Now TV box.
- Make sure the HDMI cable is compatible with your devices.
- Contact customer support:
- If none of the above solutions work, contact customer support for further assistance.
Roku Customer Support Contact
Contacting Roku customer support is essential when you encounter an HDCP error on your Roku device. If you see a purple screen with the message “HDCP unauthorised content disabled” on your Roku TV, Roku Ultra, or any other Roku device, it means that your device is not HDCP compliant or there is an issue with your HDMI cable.
To resolve this issue, you need to contact Roku customer support immediately. They will guide you through the troubleshooting process and help you fix the HDCP error on your Roku device. The support team is available 24/7 and can be contacted via phone, email, or live chat.
Before contacting support, ensure that your Roku device is up to date and running the latest software version. Also, check if you encounter the same error while streaming content from other apps like Netflix. If the issue persists, Roku customer support is just a call away. They will help you fix the error and enjoy seamless streaming on your Roku device.
HDCP Content Restrictions
HDCP, or High-bandwidth Digital Content Protection, is a technology designed to prevent unauthorized copying and distribution of digital content. Many streaming services, including Now TV, require that all devices used for streaming are HDCP compliant in order to protect their content. However, this can result in frustrating HDCP content restrictions, especially if you experience a Roku HDCP error or other issues with your streaming device.
The good news is that there are solutions to HDCP content restrictions on Now TV and other streaming services. One common fix is to check that all devices and cables are HDCP compliant, including your Roku HDMI cable if you’re using a Roku device. If you’re still experiencing issues, try resetting your Roku or checking for Roku error detected messages. Sometimes, a purple screen or other HDCP error can be caused by a simple connection issue that can be solved with a little troubleshooting. With the right approach, you can enjoy your favorite shows and movies on Now TV without any HDCP content restrictions holding you back.
Unauthorized Content Blocking
One of the most frustrating things a streaming device can do is block your favorite show or movie. This usually happens when the content is not authorized, and the device manufacturer prevents it from playing. This problem is known as HDCP unauthorized content disabled.
Fortunately, this problem is solved on Now TV. Now TV is HDCP compliant, meaning it will only play authorized content. However, if you still experience issues, there are several things you can do.
First, check that your HDMI cable is compatible with your device. A faulty cable can cause the Roku HDCP error, which can be frustrating. You should also check that your device is updated to the latest software version.
If you still experience issues, try restarting your device or unplugging it for a few minutes. If you’re using a Roku TV or Roku Ultra, you can also try resetting it to factory settings.
Don’t let unauthorized content blocking ruin your streaming experience. Follow these steps, and you’ll be back to watching your favorite shows and movies in no time.
HDCP Error Fixes
- Ensure HDMI cable is securely connected to both the TV and Now TV box.
- Try using a different HDMI cable to connect the TV and Now TV box.
- Check TV input settings to ensure it is set to the correct HDMI input.
Method 2: Power Cycle Devices
- Turn off the TV and Now TV box.
- Unplug both devices from the power source.
- Wait 30 seconds.
- Plug both devices back into the power source.
- Turn on the TV and Now TV box.
Method 3: Update Firmware
- Check for any available firmware updates for the Now TV box.
- If an update is available, download and install it.
- Restart the Now TV box.
Method 4: Reset Now TV Box
- Press and hold the reset button on the back of the Now TV box for at least 10 seconds.
- The reset button may be located on the bottom or back of the Now TV box.
- Release the reset button.
- The Now TV box will restart.
Method 5: Contact Now TV Support
- If none of the above methods work, contact Now TV support for further assistance.
- Provide them with any error messages or codes that may have appeared.
Streaming Device Troubleshooting
Are you experiencing HDCP Unauthorised Content Disabled error on your Now TV? This issue commonly occurs when your streaming device detects an unauthorised device or non-HDCP compliant cables. But, don’t worry! We have some solutions for you.
First, check if your HDMI cable is HDCP compliant and properly connected. Try disconnecting the cables, wait for a few seconds, and reconnect them. If this doesn’t work, unplug your streaming device and TV from the power source, and plug them back in.
If you’re still seeing the purple screen, try switching to a different HDMI port on your TV or use a different HDMI cable. Additionally, you can try resetting your Now TV to its factory settings.
If none of these solutions work, it may be time to contact Now TV support for further assistance.
Remember, HDCP errors can also occur on other streaming devices like Roku. If you encounter an error detected on Roku, try the same troubleshooting steps. And if you need further help, Roku support is available to assist you.
Device Connection Issues
- Check your HDMI cable: ensure that it is properly connected to both your TV and Now TV device
- Restart your Now TV device: unplug the device from the power source and wait for a few minutes before plugging it back in and turning it on
- Update your Now TV device: check for any available updates and install them if necessary
- Ensure your TV is HDCP-compliant: if your TV is not compatible with HDCP, you may need to upgrade to a newer model
- Try a different HDMI port: sometimes, certain HDMI ports on your TV may not work properly, so try using a different one
- Check for interference: other electronic devices or appliances near your TV or Now TV device may be causing interference, so move them away and see if that helps
- Contact Now TV support: if none of the above solutions work, contact Now TV support for further assistance
HDCP Error Resolutions
|HDCP Error 1
|Outdated HDMI cable or hardware, incompatible device
|Update HDMI cable or hardware, use a compatible device
|HDCP Error 2
|Unsupported resolution or frame rate, signal interference
|Change resolution or frame rate settings, eliminate signal interference
|HDCP Error 3
|Software glitch, outdated firmware
|Restart device, update firmware
|HDCP Error 4
|Multiple devices connected to the same display, unauthorized content
|Disconnect other devices, ensure content is authorized
Restricted Content Access
One of the most frustrating things for streaming enthusiasts is encountering errors that restrict content access. One such error that Roku users may come across is “HDCP Unauthorised Content Disabled.” This error message pops up when the device detects a non-HDCP compliant HDMI cable or an unsupported device.
To enjoy seamless streaming, upgrade to an HDMI cable that is HDCP compliant. If you’re still getting the error message, check if your streaming device, such as the Roku Ultra, is up-to-date. Additionally, ensure your TV is compatible with HDCP and that you’re using the latest firmware.
If you’re a Now TV user, you may encounter similar issues that restrict access to your favourite content. Some of the common issues include Roku HDCP error, Roku error detected, and the purple screen of death. To resolve these issues, ensure your device is up-to-date and that your internet connection is stable.
By following these simple steps, you can enjoy uninterrupted streaming of your favourite movies and TV shows on platforms such as Netflix and Now TV.