In the digital realm, the keyboard and mouse serve as our trusted companions, enabling seamless interaction with our devices. However, the Windows 10 update has left many users grappling with an unforeseen challenge – non-functional keyboards and mice. Fear not, as we delve into a comprehensive guide to swiftly address these issues and restore the harmony between you and your computer.
Remove previous updates
To remove previous updates for the Keyboard and Mouse Not Working issue on Windows 10, follow these steps:
1. Start by navigating to the Device Manager on your PC. You can do this by pressing the Windows key + X and selecting “Device Manager” from the menu.
2. Expand the “Keyboards” and “Mice and other pointing devices” sections to see the list of devices.
3. Right-click on the keyboard and mouse drivers and select “Uninstall” from the context menu. Confirm the removal if prompted.
4. Disconnect any USB hubs that are connected to your device.
5. Restart your computer.
6. After the restart, Windows will automatically reinstall the keyboard and mouse drivers.
7. If the issue persists, try updating the drivers manually. Right-click on the keyboard or mouse driver and select “Update driver.” Choose the option to search automatically for updated driver software.
8. If you’re still experiencing trouble, you can try running the built-in troubleshooter. Press the Windows key + I to open the Settings app, select “Update & Security,” and then click on “Troubleshoot.” Run the troubleshooter for keyboard and mouse issues.
Remember to test your keyboard and mouse functionality after completing each step. This should help resolve any issues you’re facing. For more detailed instructions or additional solutions, refer to the original write-up by Ivan Jenic or seek support from Microsoft.
Disable USB 3.0 support from BIOS
To fix keyboard and mouse issues after a Windows 10 update, you can try disabling USB 3.0 support from your BIOS settings. Follow these steps:
1. Restart your PC and enter the BIOS by pressing the designated key (usually F2 or Delete) during startup.
2. Look for the USB settings or ports section in your BIOS.
3. Locate the USB 3.0 support option and disable it.
4. Save the changes and exit the BIOS.
5. Restart your computer.
By disabling USB 3.0 support, you may resolve any compatibility issues between your USB devices and the Windows 10 update. If the problem persists, try other solutions like updating keyboard and mouse drivers, resetting the devices, or checking for hardware malfunctions.
Use a different USB port
If your keyboard and mouse are not working after a Windows 10 update, try using a different USB port. Sometimes, the USB port you are using may not be functioning properly.
To resolve this issue, follow these steps:
1. Disconnect your keyboard and mouse from the current USB port.
2. Plug them into a different USB port on your computer.
3. Check if your keyboard and mouse are now working.
If the issue persists, you can try the following:
1. Uninstall the keyboard and mouse drivers.
2. Restart your computer.
3. Windows will automatically reinstall the drivers.
4. Check if your keyboard and mouse are now working.
If none of these solutions work, there may be a hardware issue with your keyboard or mouse. Consider contacting the manufacturer for further assistance.
python
import subprocess
def restart_hid_services():
try:
subprocess.run(['net', 'stop', 'HidUsb'], capture_output=True, check=True)
subprocess.run(['net', 'start', 'HidUsb'], capture_output=True, check=True)
print("HID services restarted successfully.")
except subprocess.CalledProcessError as e:
print("Failed to restart HID services:", e)
def check_keyboard_mouse_status():
try:
subprocess.run(['powershell', '-Command', 'Get-PnpDevice | ? {$_.Class -eq "Mouse" -or $_.Class -eq "Keyboard"} | select Status, FriendlyName'], capture_output=True, check=True)
print("Successfully checked keyboard and mouse status.")
except subprocess.CalledProcessError as e:
print("Failed to check keyboard and mouse status:", e)
# Restart HID services
restart_hid_services()
# Check keyboard and mouse status
check_keyboard_mouse_status()
Again, please note that executing the above code may not resolve all keyboard and mouse issues related to a Windows 10 update. It is always recommended to consult official documentation or seek assistance from technical experts.
Update your keyboard/ mouse drivers
To update your keyboard and mouse drivers in Windows 10, follow these steps:
1. Start by opening the Device Manager. You can do this by right-clicking on the Start button and selecting “Device Manager” from the menu.
2. In the Device Manager window, expand the “Keyboards” option to see a list of installed keyboard drivers.
3. Right-click on your keyboard driver and select “Update driver” from the context menu.
4. Choose the option to automatically search for updated driver software.
5. Windows will search for the latest driver software and install it if available. Follow any on-screen instructions if prompted.
6. Repeat the same steps for your mouse driver, expanding the “Mice and other pointing devices” option in the Device Manager.
7. Once both the keyboard and mouse drivers are updated, restart your computer to apply the changes.
Updating your keyboard and mouse drivers can resolve compatibility issues, improve performance, and fix any keyboard or mouse-related problems you may be experiencing.
Run the Hardware and Devices troubleshooter
If you’re experiencing issues with your keyboard and mouse after a Windows 10 update, running the Hardware and Devices troubleshooter can help identify and fix the problem.
To run the troubleshooter, follow these steps:
1. Press the Windows key + R to open the Run dialog box.
2. Type “control” and press Enter to open the Control Panel.
3. In the Control Panel, search for “Troubleshooting” and click on it.
4. Under Hardware and Sound, click on “Configure a device.”
5. Follow the on-screen instructions to complete the troubleshooting process.
If the troubleshooter is unable to fix the issue, try the following steps:
1. Disconnect any USB devices connected to your computer, including the keyboard and mouse.
2. Restart your computer.
3. After the restart, reconnect the keyboard and mouse.
If these steps don’t resolve the problem, consider updating your device drivers or performing a system restore to a previous point before the update.
Clean boot your computer
Clean Boot Your Computer to Fix Keyboard and Mouse Issues After Windows 10 Update
If you’re experiencing keyboard and mouse problems after a Windows 10 update, a clean boot can help resolve the issue. A clean boot allows your computer to start with only essential programs and services, eliminating potential conflicts that may be causing the problem.
To clean boot your computer, follow these steps:
1. Press the Windows key + R to open the Run dialog box.
2. Type “msconfig” and press Enter.
3. In the System Configuration window, go to the Services tab.
4. Check the “Hide all Microsoft services” box and click on “Disable all.”
5. Go to the Startup tab and click on “Open Task Manager.”
6. In the Task Manager, disable all startup programs by right-clicking on each and selecting “Disable.”
7. Close the Task Manager and go back to the System Configuration window.
8. Click on “Apply” and then “OK.”
9. Restart your computer.
By clean booting your computer, you can isolate any software conflicts that may be causing the keyboard and mouse issues. If the problem persists, you may need to update your device drivers or seek further assistance.
Check your wireless connections
1. First, ensure that your wireless keyboard and mouse are properly connected to your computer.
2. Check the batteries in both devices to make sure they have enough power.
3. If you’re using a USB hub, try connecting the keyboard and mouse directly to your computer instead.
4. If you recently upgraded to Windows 10, it’s possible that the update caused compatibility issues with your keyboard or mouse. In this case, **try updating your device drivers**.
5. Another common issue is a stuck key. **Gently press and release each key on your keyboard** to ensure none of them are stuck.
6. If your wireless mouse is not working properly, **try resetting it using the reset button** located on the bottom of the device.
7. If you’re using a wired keyboard, **check the cable** to make sure it’s securely connected.
8. Lastly, if your keyboard and mouse stop working after your computer wakes up from sleep mode, **try unplugging and plugging them back in** to reset the connection.
Check the device
If you’re experiencing keyboard and mouse issues after updating to Windows 10, there are a few troubleshooting steps you can take. Firstly, check the physical connection of your devices. Ensure that the USB cables are securely plugged in, and if you’re using a wireless device, make sure the batteries are inserted correctly and have enough power.
If the problem persists, try restarting your computer. Sometimes, a simple restart can resolve communication issues between the device and the system.
If you’re still having trouble, you can try updating the device drivers. To do this, go to the Device Manager, locate the keyboard and mouse drivers, right-click on them, and select “Update driver.”
If none of these solutions work, you can try resetting the devices. Look for a reset button on your keyboard or mouse and press it to restore the default settings.
Remember, these steps can help resolve common keyboard and mouse issues after a Windows 10 update. If you’re still experiencing problems, it may be worth reaching out to Microsoft support for further assistance.
Update a device driver using Windows Update
To update a device driver using Windows Update, follow these steps:
1. Press the Windows key and type “Device Manager” to open the Device Manager.
2. In the Device Manager, locate the “Keyboards” category and expand it.
3. Right-click on the keyboard driver that is causing issues and select “Update driver.”
4. In the update driver window, select “Search automatically for updated driver software.” Windows will then search for the latest driver updates for your keyboard.
5. If a new driver is found, Windows will automatically download and install it. Follow any on-screen prompts to complete the installation.
6. Repeat steps 3-5 for the mouse driver if necessary.
7. After the driver update is complete, restart your computer to apply the changes.
Updating your device drivers can often resolve keyboard and mouse problems after a Windows 10 update. Make sure to regularly check for driver updates to keep your devices running smoothly.
Download and install a driver yourself
To download and install a driver yourself for your keyboard or mouse, follow these steps:
1. Identify the manufacturer and model of your keyboard or mouse. This information can usually be found on the device itself or in the user manual.
2. Visit the manufacturer’s website and navigate to the “Support” or “Downloads” section.
3. Search for the latest driver specifically designed for your Windows 10 operating system.
4. Download the driver file to your computer.
5. Locate the downloaded driver file and double-click on it to begin the installation process.
6. Follow the on-screen instructions to complete the driver installation. This may involve accepting license agreements or restarting your computer.
7. Once the installation is complete, reconnect your keyboard or mouse to your computer. If you are using a wireless device, make sure it is in pairing mode.
8. Test your keyboard or mouse to ensure it is now working properly.
Restart the PC
If your keyboard and mouse are not working after a Windows 10 update, restarting your PC can often resolve the issue. Here’s how to do it:
1. Press the Windows key on your keyboard to open the Start menu.
2. Use the arrow keys on your keyboard to highlight the Power option.
3. Press the Enter key to open the power menu.
4. Use the arrow keys to select Restart and press Enter.
After your PC restarts, check if your keyboard and mouse are working properly. If not, there may be other underlying issues causing the problem. Make sure your devices are properly connected, try using different USB cables, or plug them into different USB ports. It’s also worth checking if the keyboard and mouse work on another computer to rule out any hardware problems.
If the issue persists, it might be worth updating your keyboard drivers. You can do this by going to the manufacturer’s website and downloading the latest drivers for your specific keyboard model.
Remember, if you’re using a wireless keyboard or mouse, ensure that the batteries are properly installed and functional.
Utilize a Different/Alternate USB Port or Cable
If your keyboard and mouse are not working after a Windows 10 update, there are a few troubleshooting steps you can try before seeking further assistance. One simple fix is to utilize a different USB port or cable. Sometimes, the issue lies with a faulty port or cable, causing the devices to not function properly. To do this, follow these steps:
1. Disconnect your keyboard and mouse from their current USB ports.
2. Plug them into different USB ports on your computer.
3. If you’re using a USB hub, try connecting the devices directly to your computer instead.
4. If the issue persists, try using a different USB cable for your keyboard and mouse.
By utilizing a different USB port or cable, you can eliminate any potential issues with the existing connections. This quick and easy troubleshooting step may resolve your keyboard and mouse problems after a Windows 10 update.
