PS4 DNS Error NW-31253-4 can be frustrating, but with the right fix and support, you can quickly resolve this issue.
Troubleshooting DNS Errors on PS4
PS4 DNS Error NW-31253-4 Fix & Support
If you’re experiencing a DNS error (NW-31253-4) on your PS4, don’t worry, we’re here to help you troubleshoot and resolve the issue. DNS errors can occur when your PlayStation 4 is unable to connect to the internet due to problems with the Domain Name System (DNS). Here are some steps you can take to fix the error:
1. Check your internet connection: Ensure that your PS4 is connected to the internet and that your Wi-Fi or Ethernet connection is stable. If you’re using Wi-Fi, try moving closer to the router or connecting via Ethernet for a more stable connection.
2. Restart your PS4 and router: Sometimes, a simple restart can resolve connectivity issues. Turn off your PS4 and unplug the power cable from both your PS4 and router. Wait for a few minutes, then plug everything back in and power them on.
3. Configure DNS settings: Access the PS4 settings menu and navigate to Network > Set Up Internet Connection. Choose either Wi-Fi or Ethernet, depending on your connection type. Select Custom setup and choose your network settings. When you reach the DNS settings, select Manual and enter the following:
Primary DNS: 8.8.8.8
Secondary DNS: 8.8.4.4
These DNS addresses are provided by Google and can help resolve common DNS issues.
4. Disable proxy servers: If you’ve configured a proxy server on your PS4, it may be causing the DNS error. Go to the PS4 settings menu and navigate to Network > Set Up Internet Connection. Choose either Wi-Fi or Ethernet, depending on your connection type. Select Custom setup and choose your network settings. When you reach the Proxy Server settings, select Do Not Use.
5. Update your PS4 system software: Make sure that your PS4 is running the latest system software. Go to the PS4 settings menu and navigate to System > System Software Update. Follow the on-screen instructions to update your system.
If you’ve followed these steps and are still experiencing the DNS error (NW-31253-4), it may be helpful to contact your internet service provider for further assistance. They can help troubleshoot any issues with your internet connection that may be causing the error.
We hope these troubleshooting steps have resolved your PS4 DNS error. If you have any further questions or need additional support, please reach out to our customer feedback team.
Fixing DNS Settings on PS4
| Step | Description |
|---|---|
| 1 | On your PS4, go to “Settings.” |
| 2 | Select “Network.” |
| 3 | Choose “Set Up Internet Connection.” |
| 4 | Select either “Use Wi-Fi” or “Use a LAN Cable” depending on your network setup. |
| 5 | Choose “Custom.” |
| 6 | Under “IP Address Settings,” select “Automatic.” |
| 7 | For “DHCP Host Name,” choose “Do Not Specify.” |
| 8 | Under “DNS Settings,” select “Manual.” |
| 9 | Enter the following DNS addresses: |
|
Primary DNS: 8.8.8.8 Secondary DNS: 8.8.4.4 |
|
| 10 | Choose “Next” and then “Test Internet Connection” to check if the issue is resolved. |
Resolving Network Connection Issues on PS4
- Restart your PS4 and modem/router
- Power off your PS4 by holding the power button for a few seconds until it beeps twice.
- Unplug your modem and router from the power source.
- Wait for about 5 minutes.
- Plug your modem and router back in and wait for them to fully restart.
- Turn on your PS4 and check if the network connection is restored.
- Check your network cables
- Ensure that all the cables connecting your PS4, modem, and router are securely plugged in.
- If any cables are loose or damaged, replace them with new ones.
- Reset your network settings on PS4
- Go to the PS4 home screen and select “Settings”.
- Scroll down and choose “Network”.
- Select “Set Up Internet Connection”.
- Choose either “Use Wi-Fi” or “Use a LAN Cable” depending on your preferred connection method.
- Follow the on-screen instructions to set up your network connection again.
- Change DNS settings
- Go to the PS4 home screen and select “Settings”.
- Scroll down and choose “Network”.
- Select “Set Up Internet Connection”.
- Choose either “Use Wi-Fi” or “Use a LAN Cable” depending on your preferred connection method.
- Choose “Custom” when prompted to select the IP address settings.
- When asked about DNS settings, select “Manual”.
- Enter the following DNS addresses: Primary DNS: 8.8.8.8, Secondary DNS: 8.8.4.4.
- Complete the setup process and check if the DNS error is resolved.
- Disable media server connection
- Go to the PS4 home screen and select “Settings”.
- Scroll down and choose “Network”.
- Select “Media Server Connection” and set it to “Disable”.
- Restart your PS4 and check if the network connection is restored.
- Reset your modem/router
- Locate the reset button on your modem/router (usually a small hole).
- Using a paperclip or a similar object, press and hold the reset button for about 10 seconds.
- Release the reset button and wait for your modem/router to fully restart.
- Set up your network connection on the PS4 again and check if the issue is resolved.
python
import socket
def check_internet_connection():
try:
# Ping a reliable DNS server to check internet connectivity
socket.gethostbyname('8.8.8.8')
return True
except socket.error:
return False
def fix_dns_error():
# Resetting the PS4 network connection
# You may need to adapt the steps based on your specific router configuration.
print("1. Turn off your PS4 console.")
print("2. Unplug the power cable from your router and wait for 10 seconds.")
print("3. Plug the power cable back into your router.")
print("4. Wait for your router to fully restart.")
print("5. Turn on your PS4 and navigate to Settings -> Network -> Set Up Internet Connection.")
print("6. Follow the instructions to connect to your network again.")
print("7. Test the internet connection to check if the DNS error is resolved.")
def main():
if check_internet_connection():
print("Your PS4 is already connected to the internet.")
else:
print("Your PS4 is experiencing a DNS error.")
fix_dns_error()
if __name__ == '__main__':
main()
This sample code includes a function `check_internet_connection()` that attempts to ping a reliable DNS server (in this case, Google’s DNS server at `8.8.8.8`). If the connection is successful, it returns `True`; otherwise, it returns `False`.
The `fix_dns_error()` function provides a set of steps to follow in order to reset the PS4 network connection.
In the `main()` function, we check if the PS4 is already connected to the internet. If it is, we display a message stating so. Otherwise, we inform the user about the DNS error and provide instructions to fix it.
Resetting PS4 to Default Settings
Resetting your PS4 to default settings can help resolve the DNS Error NW-31253-4 and get your console back up and running smoothly. To reset your PS4, follow these steps:
1. Power off your PlayStation 4 by pressing and holding the power button until the system beeps twice.
2. Disconnect the power cord from the back of the console and wait for at least 30 seconds.
3. Reconnect the power cord and turn on your PS4.
4. Once the console is fully powered on, press and hold the power button again. You will hear a second beep after approximately 7 seconds. This will boot your PS4 into Safe Mode.
5. Connect your DualShock 4 controller to the PS4 using a USB cable.
6. From the Safe Mode menu, select option 4: “Restore Default Settings”. This will reset your PS4 to its factory settings.
7. Follow the on-screen prompts to confirm the restoration process.
8. After the reset is complete, your PS4 will restart and prompt you to set up the console again, just like when you first purchased it.
9. Reconfigure your network settings, including your DNS settings, if necessary.
By resetting your PS4 to default settings, you can eliminate any software issues that may be causing the DNS Error NW-31253-4. Remember to back up any important data before performing the reset, as it will erase all data on your console.
If you continue to experience issues after resetting your PS4, it may be helpful to reach out to the PlayStation support team for further assistance. They can provide additional troubleshooting steps or help determine if there is a hardware problem with your console.
