UM HD Video Converter FAQ

General questions:

• Q1: What are system requirements for running this HD video converter?
  A: If you want to run this HD Video Converter on your PC, here are the system requirements:

  • Microsoft® Windows XP (SP2 or later), Windows Vista or Windows 7 OS
  • 1GHz Intel/AMD or faster processor
  • 512MB or above RAM
  • 100MB available disk space for installation
  • Super VGA (800×600) resolution, 16-bit graphics card or higher

• Q2: Where do I download this HD video converter?

  A: Please download this HD video converter from our website at www.ultramediasoft.com/download.html.

• Q3: I have gotten my license code and how to register?

  A: First please run the program and click 'Help > Register…' option to open 'Register' window. Then copy and paste your license code in corresponding text boxes to register.

• Q4: How to get started with this HD video converter?

  A: You just need to click 'Add Files' button to load video/audio files into the file list and check items you want to convert, select the needed profile and then click 'Convert' button to start your video converting.

• Q5:How to clip video/audio files by using the 'Clip' function?

  A: this video converter provides you with the clip function to pick up the segments you want from the loaded video/audio file. To do this:
  1. Select the file you want to clip.
  2. Drag and drop left/right clip slider thumb under play progressbar set the start and end point of the segment you want.

• Q6:Do I modify the brightness and contrast of the video image with this video converter ?

  A: this program enables you to modify video image's brightness, contrast and other settings easily. Please just highlight the video file you need and click 'Effects' button under the video window. enter the value of the brightness/contrast/saturation in corresponding textboxes to set the video image's brightness/contrast/saturation.

• Q7:If I want to add text or image watermarks to output video, how shall I do?

  A: The edit function in our program will solve it. First of all, you need highlight the file you want to add watermark to. And then click 'Watermark' button under video window. Select a watermark and set its transparency, vertical position, horizontal position, font, color, size or style.

• Q8:How should I do to check the loaded file's information in the program?

  A: You need highlight it first and run 'File Information' item in the 'File' menu. Then you can read the information of the file, such as Bit Rate, Frame Rate, in the following dialog-box.

• Q9:Is it possible to save the profile with the modified settings as a new one for use next time?

  A: It can be done by the 'Save As' button. After you finish the modifications, please click this button and finish other jobs following instruction. After the profile is created, you can delete or re-name it as you like.

• Q10:Is it possible to get a clip/segment of my video file converted?

  A: Yes. You need set left/right clip position to get the clip you want.

• Q11:Which output format is the best to get the smaller size with better quality if I want to backup my video on my PC?

  A: Generally speaking, we recommend AVI format. The default codec for AVI in our program is DivX which can provide better quality, as well as smaller output size. If you just want to backup your video files on your hard drive, AVI is enough.

• Q12:Can I make certain settings to improve the image quality of the output 3GP file?

  A: The default settings which we offered for 3GP output are those requested by most of mobile phones. If you want to get better quality, please select 'mpeg4' as video codec instead of 'h.263', as well as set a larger number for video bit rate and video size. They will produce a file with better quality but you must be sure that those settings can also work with your phone.

• Q13:The output 3GP files are playable well by QuickTime but the video and audio get out of sync after playback on my phone. Why?

  A: Maybe your phone requires different settings from what we offer which can work for most of phones. Can you get to know what proper settings for frame rate and others your phone can support? If you have no clear idea about it, please send e-mail to our support team at and they will help you out.

• Q14:Why does my PPC stop and close the player suddenly when playing the output WMV file?

  A: Maybe your PPC can not support the video size which you use in the conversion. It might be too large to be afforded by PPC. Please lower it. Actually, we have offered several options for certain models of PPC in the 'Profile' list. If you use those options, the output files will be played well.

• Q15:Which one is better in the two kinds of MP4 output forms if I want to get better quality?

  A: As far as the output quality is concerned, H.264 would provide the best. But it is larger in output size and slower in the conversion speed. If you only want to get the better quality, you just need H.264 profiles.

• Q16:Which profile should I choose for my PSP?

  A: It depends on the model and the version of its firmware. Only higher version can support AVC output and 480x272 output files. If you are using the early version and model, you' d better only use 'PSP MPEG4 Video' profile.

• Q17:How can I get the output Zune video transferred to my Zune?

  A: You need to download Zune software from www.zune.net to finish the transfer. Or you can get it done via the SYNC function of Windows Media Player if you select WMV as output format.